Ore Object warrants all of our products against defect in materials and workmanship for a period of thirty (30) days of purchase. Proof of purchase and product serial No. must be provided for return, repair, or exchange.
Free maketing samples don’t have commercial value and they are not covered by the warranty.
If you change your mind with your purchase, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange. The seal on the packaging must not be broken. All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement. Products under warranty can be returned up-to 1 year. Due to the nature of the handcrafted product, we cannot accept non-defective exchanges on items that have been opened. Shipping charges will only be refunded in cases where our error caused the return or the item is defective without signs of abuse.
Please email us at Support@OreObject.com for additional information.