Customer Service |
Limited Warranty & Restrictions
OreObject warrants all of our products against defect in materials and workmanship for a period of thirty (30) days of purchase. Proof of purchase and product serial No. must be provided for return, repair, or exchange.
Free maketing samples don’t have commercial value and they are not covered by the warranty.
Returns & Exchanges
If you change your mind with your purchase, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange. The seal on the packaging must not be broken. All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement. Products under warranty can be returned up-to 1 year. Due to the nature of the handcrafted product, we cannot accept non-defective exchanges on items that have been opened. Shipping charges will only be refunded in cases where our error caused the return or the item is defective without signs of abuse.
- Email us at Support@OreObject.com to request for a Return Merchandise Authorization (RMA) number and shipping address.
- You must return the goods in their original packaging to us at your expense. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, we will refund the full purchase price to you (excluding delivery charges) to the card you originally used for the purchase.
- Please return your product with an insured courier (e.g., FedEx, UPS USPS) and retain your receipt. OreObject is not responsible for damaged or lost item during shipment.
- If you are returning a product because it is defective or not the correct product, we will provide a prepaid return label.
Please email us at Support@OreObject.com for additional information.